Business Process Management

Business Process Management

Why Document Processes?

There are many reasons why businesses need to document their processes:

  • For process improvement – simplifying steps, fixing errors, creating new processes, standardising, automating, outsourcing, changing personnel's roles. Improve customer service and reduce errors!
  • For productivity and quality continuity - people change roles, process documentation gets lost, new employees and contractors start work, new equipment is introduced, new processes are introduced. Get to a desired productivity level faster!
  • To improve communication and knowledge – promoting understanding, clarity, analysis, and discussion of a business's core processes throughout the workforce. Rediscover the processes that are the core of the business!
  • To preserve intellectual property – because when things have been done the same way for a very long time and then someone leaves the company... a lot of knowledge can walk out of the door! Capture that wealth of hands-on knowledge and experience!
  • To achieve ISO or AS certification –ISO 9001 (quality management systems), for example, requires a business entity to follow a process approach when managing its business. Create a template for process documentation and systems implementation!

So how do you start documenting processes?

You probably already have!

Each business is a collection of processes – the natural business activities performed to produce value, serve customers, and generate income. Managing these processes effectively, rather than just the tasks, is the key to the success of any business.

Business processes are made up of inputs, method, and outputs. They operate across functional departments to produce a specific outcome for a particular customer (internal or external), and can sometimes encompass other business processes.

The core processes define what a business is all about, and why it is in business in the first place. Hopefully most people in the company know them well and these core processes are most likely documented in some form in manuals and guides.

Process Charts

However, sometimes businesses lose sight of what their core business processes are, and this is where documentation, through process charts, can help lead to process improvement, operational cost reduction, and provide solutions to quality system problems.

What are process charts?

Process charts are known by many names:

  • Cross Functional Flow Charts
  • Process Maps
  • Swim Lane Diagrams
  • Business Process Charts
    Business Process Chart Example

They describe business processes graphically using a standard structure and symbols. The key to great processcharts is that they are clear, concise, and consistent, and, most importantly, simple to understand and easy toupdate.

Process charts provide a snapshot of business processes allowing staff to see the process flow at different levels –macro or high level (company wide), mini or mid-level (departments), micro or low level (operational). They convey information in a step-by-step flow, and show how the steps fit together or link to other processes.

Remember: Process charts are not instruction manuals, work instructions, or a list of steps in a procedure. They are a graphical representation of inputs and method to achieve outputs for customers.

Process Charting Experts

Ascend 7 is a specialist provider of business process charting services for effective business management, control and improvement. Our services and tools help our clients to consistently deliver high quality levels of customer service by demonstrating clear and concise business processes that facilitate control and business improvement. With our help to document their business processes, our clients become more efficient, transparent and able to weather further change.

Contact us for more information:

Phone: 08 9489 4895

See our promotional brochure.

Talk to an Ascend 7 eBusiness Consultant

For more information or a quote, talk to one of our eBusiness Consultants

Phone   08 9200 4277

Why Ascend 7?

So here's 7 reasons why we think you should use Ascend 7 to raise your business performance: